Veterinary. Grooming. Training.
Welcome
OUR COMMITTMENT IS TO YOU, OUR COMMUNITY... OUR FAMILY
Our commitment is to you and your pet – you are not here for us, we are here for you.
Medicine is an art combined with science, compassion and understanding. We promise to adhere to our Guiding Principles in order to be the best possible animal care center possible.
Service: We promise to exceed our clients’ expectations through timely communication, exemplary customer service and outstanding patient care. We promise to take the necessary time to answer any questions that you may have concerning your pet.
Professionalism: We promise we will conduct ourselves in a moral and responsible matter and treat our clients, patients and colleagues with respect and dignity.
Excellence: We promise we will provide the highest quality care and state-of-the-art knowledge in the practice of veterinary medicine. We promise to have a clean, modern facility, which reflects our attitude toward best medicine and client care. We promise to find the best course of treatment for you and your pet.
Compassion: We recognize that you have a personal connection to your pet that no one else does. You know your pet’s ins and outs; you know their behavior, routines, and communication styles. We are committed to listening to you and allowing you to be a voice for your pet. We will also respect the decisions you, as your pet’s owner, makes. We will always work with you to know all the options available for care, and will work to make whatever course you choose as effective as possible in a compassionate way.
Teamwork: We promise the staff and doctors at our hospital, along with our clients and all referral veterinary practices, will work as a cohesive unit by recognizing the equal contributions and value of every team member.
Community: We promise to engage and be a part of our community.
Feedback: We promise to not work in a vacuum: We welcome and take seriously comments, suggestions and criticism as we are always striving to improve our services and care.
“There is immense power when a group of people with similar interests gets together to work toward the same goals.”
– Idowu Koyenikan
Kind words from our clients
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